Luna與Lucas貓咪咖啡廳 | Support

Developer: Yuci Wang
Support email: lunagamesitw@gmail.com

For help or feedback, email the address above. Useful information includes:

• App version, device model and iOS version
• The steps leading to the issue and what happened
• Relevant screenshots, with personal information covered

Start by describing the problem; you do not need to send a complete backup or diagnostic file initially. If troubleshooting requires more information, provide only what is relevant. Do not send passwords, verification codes, complete payment details or unrelated personal information. A parent or guardian should help children contact support.

Do I need an account or an internet connection?

No account is required. The main game features work offline. Luna and Lucas have separate saves stored on the device. The game does not provide automatic cross-device cloud syncing.

Are there additional charges?

The app is a one-time paid download. The price shown in your local App Store applies. There are no subscriptions, in-app purchases or in-game advertisements. Virtual coins can be exchanged for decorations and outfits without an additional payment to buy coins.

How do I back up or transfer progress?

The app provides manual backup export and import. When exporting, you can use the system share feature to choose a file location, another app, a storage service or a recipient. You can later import the backup yourself. These actions do not automatically sync progress between devices.

Keep backups safe, check that you have selected the correct backup and manager, and back up your current progress before importing. Importing may affect existing progress; read the instructions and confirmation messages shown in the app. Avoid sharing backups with recipients or services you do not trust.

What happens if I change devices, delete the app or have a save problem?

Before deleting the app or changing devices, use the in-game export feature to create a backup and check that it is saved somewhere you can access again. Deleting the app may cause device progress to be lost. Contact support before deleting and reinstalling the app to troubleshoot a save problem. Recovery of lost saves cannot be guaranteed.

iOS/iCloud device backup is a separate Apple feature, distinct from the game's manual export and import. The app does not guarantee that device backups include or can restore particular game saves.

How do I get help with downloads, payments or refunds?

Apple handles App Store purchases and refunds. See Apple's refund guidance: https://support.apple.com/zh-tw/118223 Eligibility and outcomes depend on Apple's rules and applicable law.

What happens to information I send to support?

The developer receives your email and any attachments and handles them as described in the Privacy Policy. Please read it before contacting support: https://lunagamesi.com/en/privacy/