Luna與Lucas貓咪咖啡廳 | Privacy Policy
Scope: This policy applies only to Luna與Lucas貓咪咖啡廳 and its related website and support services. It does not describe the data practices of Luna Run, Luna 小學堂, or LUNA 三國穿越探險. Policies for other titles will be confirmed separately.
Effective time: This policy takes effect when first published on lunagamesi.com. Updates will identify their revision date.
Developer and privacy contact: Yuci Wang
Email: lunagamesitw@gmail.com
This policy explains data handling for the app, support correspondence and related support webpages.
1. Data in the game
The app does not require an account. Progress and settings are stored on your device, with separate local saves for Luna and Lucas. The developer does not provide a game backend or automatic cross-device cloud syncing. The app has no feature that automatically uploads local saves to a developer server.
The app has no advertisements, advertising tracking or third-party advertising SDKs. These statements concern the app's own features. They do not mean that Apple, sharing or storage services you choose, email services or the support website's hosting provider processes no data.
2. Manual backups, imports and system sharing
The app provides manual backup export and import. Exported backups do not include chat history. When you choose to export and use the system share feature, the backup is passed to the app, recipient or storage service you select. If you choose cloud storage or send the file, information may leave your device. The relevant services' own terms and privacy policies also apply.
Choose trusted destinations, keep exported files safe, and manage their copies and sharing permissions. Exporting or sharing a backup does not by itself send it to the developer. If you choose to email a backup to support, the next section applies.
3. Contacting support
If you email support, the developer receives your email address, display name, message and any attachments, device information or other details you choose to provide. Attachments may include screenshots, game backups or diagnostic information.
This information is used to respond, investigate problems, handle your request and provide necessary follow-up. It is not used to send advertisements or create advertising audiences.
Providing information is optional and does not affect offline gameplay. However, without contact details or necessary information about the issue, the developer may be unable to respond or help. Start with a description and provide only necessary information. You do not need to send a complete backup or diagnostic file initially. Cover unrelated personal information in screenshots.
4. Who processes the information, where and how
Yuci Wang processes support information through email and necessary electronic records. The support email service is Google Gmail. Relevant email service providers also process messages for transmission, storage and service operation.
The developer processes support information in Taiwan. Google processes information in the countries or regions where it provides its email services and states that its servers are located worldwide. These locations may be outside your place of residence. The provider's privacy information is available at https://policies.google.com/privacy?hl=en.
The developer does not sell support personal information or provide it to third parties for advertising. Necessary service providers should provide protection meeting applicable requirements. Legally required disclosures are limited to what is necessary.
5. Retention, deletion and your choices
Support information is retained only as long as needed to handle the request, provide necessary follow-up support and meet applicable legal obligations. When no longer needed, it is deleted or information identifying individuals is removed.
Email lunagamesitw@gmail.com to request access, a copy, correction, cessation of collection, processing or use, withdrawal of consent, or deletion, as provided by applicable law. Reasonable identity checks may be needed. If a request cannot immediately be fulfilled for legal reasons, the developer will explain why. Withdrawing consent does not affect processing lawfully carried out before withdrawal.
Local saves are managed on your device. The developer does not provide a game cloud-save service that can delete or restore saves on your behalf. Deleting the app may affect local progress, so export and safely store a backup first. Copies you export or share must be managed separately on the relevant device, app or service. Deleting this app does not mean those copies will also be deleted.
iOS/iCloud device backup is distinct from this app's manual export and import. This policy does not guarantee that device backups include or can restore particular game saves.
6. Apple services
Apple provides App Store downloads, purchases, payments and refunds under its own policies. The developer does not receive your complete payment-card details through this app. For information processed by Apple, see Apple's Privacy Policy: https://www.apple.com/legal/privacy/en-ww/
Depending on your device, account and sharing settings and its policies, Apple may process app usage, purchase and diagnostic information and make sales reports, aggregate statistics or crash diagnostics available to the developer through its platform. This is separate from the game uploading saves to a developer server.
The developer downloads relevant reports made available by Apple to improve and optimize the game, including understanding usage, improving stability and troubleshooting. Downloaded reports are handled by the developer; review is not limited to the Apple platform. Reports may contain app and operating-system versions, device types, error information and other fields actually provided by Apple. Availability depends on Apple rules, user settings and data thresholds. Information is processed only as needed for these purposes and applicable legal obligations; information held by Apple follows its retention and deletion rules. Contact the developer to ask about information actually held or exercise your rights.
7. Support website
lunagamesi.com uses Cloudflare Pages to serve static Luna game-universe, support and privacy pages. The pages have no accounts, online support forms, advertisements, tracking pixels or visitor analytics scripts. Selecting the support email link hands the action to your chosen email tool.
To deliver content, operate the service and protect network security, Cloudflare may process IP addresses, routing information and technical records related to webpage requests. Static pages do not mean that the host processes no information. Necessary network or security features may also use relevant technologies depending on the request; this policy does not promise that cookies are absent in every situation.
Cloudflare is a global provider and information may be processed outside Taiwan. Its published data-processing terms include access restrictions, confidentiality, security measures and applicable international-transfer safeguards. Retention depends on service purposes, necessity, applicable contracts and legal obligations; this site does not claim an unverified fixed retention period. Cloudflare information: https://www.cloudflare.com/privacypolicy/
Data-processing terms: https://www.cloudflare.com/cloudflare-customer-dpa/
The developer processes necessary records made available for site operation, security and troubleshooting, not advertising tracking. For rights requests concerning website request data, contact lunagamesitw@gmail.com first. The developer will respond according to information actually held and assistance available from the provider.
8. Children and updates
The game does not require a name, email address or account. A parent or guardian should contact support for a child and avoid providing unnecessary personal information about the child.
Changes to this policy will be reflected by updating the effective date on this page. Additional notice or consent will be provided or obtained when applicable requirements call for it.